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FAQs

Frequently Asked Questions

Miscellaneous

Do you have a question for our crystal and new age experts? Browse some of the most popular questions we receive from our customers below. We stock a wide range of new age products including crystals, aromatherapy products, home décor and custom created dream catchers. View our online store and contact us for all enquiries
Different crystals come with different benefits. Generally, when it comes to helping relive stress, some crystals to try out include clear quartz, amethyst, rose quarts, citrine and black tourmaline.
Tarot cards come in a pack of usually 78 cards. Each card has its own symbolism printed on the card which is believed to represent life’s karmic and spiritual journeys. At Gypsy Moon, we stock a wide range of different tarot cards.

We also run a home store on the Gold Coast located in Labrador. If you’re interested in stopping by to see our range in person, please contact us today. We’re open by appointment6 days a week.

Yes I know, making an appointment is a pain, but by doing it this way, it gives me the opportunity to provide you with my undivided attention for the whole time you are there.

An essential oil is liquid extracted from a plant—it is basically the essence of a plant. Each oil will come with its own individual benefits. For example, lavender oil is often used to aid relaxation and sleep.

We are located in Labrador on the Gold Coast. We are a small family-owned business with our shop set up from home. We are open 7 days a week from 10am to 4pm by appointment unless the door is open then you can just come on in. We love to see our customers in person.

A wise old seer once explained it to me like this – You think of it like being a book. The Tarot Cards are the pages of the book, they have a certain amount of information on them and each page when put together tell a story. Think of the Oracle Cards as the chapters of the book. The storyline has already been put together for you and basically summed up on one card. 

Order & Payment

At checkout we offer, PAYPAL, AFTERPAY, ZIPPAY, WIZPAY  and  all major credit/debit cards.

You can also do a direct deposit into my account over the phone. Once the money has been received into my account your order will be shipped. You just need to call us.

Your credit card will be charged as soon as you make your purchase. Depending on which bank you are with will depend on how soon it shows up on your statements.

Your card will show with a transaction from Gypsy Moon. If you don’t believe you made the purchase from us please send us an email to sort it out.

We accept all major credit cards. If your card is not working you may need to contact your provider to check with any issues.

Track & Shipping

We currently only ship Australia wide, however if you are in another country and would like to purchase from us, please get in touch to organise a quote, we will be happy to post anywhere in the world. 

We offer free shipping on all orders over $100 Australia Wide only.

For all orders received before 3pm you will get same day shipping. Anything after that will be the next business day.

We ship with Australia Post. Due to covid and the huge demand on the postal service their shipping times may not always be accurate. Please click on the link below to find out how long it will take to get to you. If you want your parcel urgently you are always better to choose the express shipping option at checkout.

https://auspost.com.au/service-updates/domestic-delivery-updates

Yes, you can. All you have to do is choose the local pick-up option at checkout and then give us a call or send us an email to arrange a time to pick up.
Yes, we do. We have a same day delivery service for a flat rate of $10. If you are in the inclusion zone for delivery you will be given that option at checkout.

Damages & Returns

All our crystals are handpicked by us. We can guarantee you the best quality. However, if for some reason you get your crystal and you do not resonate with it you can return it to us, and we will refund you. The refund amount will not include the postage costs and the return postage will be your responsibility. Once we have received the crystal back in the same condition that it left us, we will contact you to organise the refund.

Please note you have 7 days from the date of delivery to make a claim to us.

All clearance items are not eligible for return. If it has flaws it will be stated in the description so, please read the description of your item carefully.

Please be assured that we would not intentionally send something to you that is broken or unusable. We try to package fragile items to the highest standards but with Australia Post we have found that that is sometimes not enough. Please contact us within 1 business day of receiving your item so we can start the claims process with Australia Post. Once we have finalised the insurance claim and have received the money from them you will get a refund for the item.

We are not required to offer you a refund if you simply change your mind so please choose carefully. All items will have a description attached so please read those carefully for sizes and conditions of items. If for some reason you do need to send something back it must arrive in the exact same condition it left us for you to receive the full refund. Tarot and Oracle cards will not be accepted if they have been taken from their original wrapping or appear to have been used if they have no wrapping.

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