All our crystals are handpicked by us. We can guarantee you the best quality. However, if for some reason you get your crystal and for some reason do not resonate with it you can return it to us, and we will refund you. The refund amount will not include the postage costs and the return postage will be your responsibility. Once we have received the crystal back in the same condition that it left us, we will contact you to organise the refund.

Please note you have 7 days from the date of delivery to make a claim to us.

All clearance items are not eligible for return. If it has flaws it will be stated in the description so, please read the description of your item carefully.

Please be assured that we would not intentionally send something to you that is broken or unusable. We try to package fragile items to the highest standards but with Australia Post we have found that that is sometimes not enough. Please contact us within 1 business day of receiving your item so we can start the claims process with Australia Post. Once we have finalised the insurance claim and have received the money from them you will get a refund for the item.