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Return To ShopWe also run a home store on the Gold Coast located in Labrador. If you’re interested in stopping by to see our range in person, please contact us today. We’re open by appointment 7 days a week.
We are located in Labrador on the Gold Coast. We are a small family-owned business with our shop set up from home. We are open 7 days a week from 10am to 4pm by appointment unless the door is open then you can just come on in. We love to see our customers in person.
Make sure you get your orders in early this year as Australia Post is way behind with their deliveries. We would hate for you to miss out. Your cut off dates are as below.
ACT Parcel Post 15th Dec, Express Post 20th Dec
NSW Parcel Post 16th Dec, Express Post 20th Dec
NT Parcel Post 10th Dec, Express Post 15th Dec
SA Parcel Post 13th Dec, Express Post 20th Dec
TAS Parcel Post 13th Dec, Express Post 20th Dec
VIC Parcel Post 14th Dec, Express Post 20th Dec
WA Parcel Post 13th Dec, Express Post 17th Dec
At checkout we offer, PAYPAL, AFTERPAY, ZIPPAY, WIZPAY and all major credit/debit cards.
Your credit card will be charged as soon as you make your purchase. Depending on which bank you are with will depend on how soon it shows up on your statements.
Your card will show with a transaction from Gypsy Moon. If you don’t believe you made the purchase from us please send us an email to sort it out.
We accept all major credit cards. If your card is not working you may need to contact your provider to check with any issues.
We currently only ship Australia wide, however if you are in another country and would like to purchase from us, please get in touch to organise a quote, we will be happy to post anywhere in the world.
We offer free shipping on all orders over $100 Australia Wide only.
We ship with Australia Post. Due to covid and the huge demand on the postal service their shipping times may not always be accurate. Please click on the link below to find out how long it will take to get to you. If you want your parcel urgently you are always better to choose the express shipping option at checkout.
https://auspost.com.au/service-updates/domestic-delivery-updates
All our crystals are handpicked by us. We can guarantee you the best quality. However, if for some reason you get your crystal and for some reason do not resonate with it you can return it to us, and we will refund you. The refund amount will not include the postage costs and the return postage will be your responsibility. Once we have received the crystal back in the same condition that it left us, we will contact you to organise the refund.
Please note you have 7 days from the date of delivery to make a claim to us.
All clearance items are not eligible for return. If it has flaws it will be stated in the description so, please read the description of your item carefully.
Please be assured that we would not intentionally send something to you that is broken or unusable. We try to package fragile items to the highest standards but with Australia Post we have found that that is sometimes not enough. Please contact us within 1 business day of receiving your item so we can start the claims process with Australia Post. Once we have finalised the insurance claim and have received the money from them you will get a refund for the item.
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A $5 monthly account fee applies when you have a balance greater than zero at any time within the month. Your first payment is payable up front to complete your purchase. To view the full Terms and Conditions please click here